max855 Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and max855 ("the Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at max855.win ("the Platform"). By registering an account, accessing, or using any part of the max855 Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any provision herein, you must immediately cease using the Platform and close your account.

max855 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated via a notice on the Platform or by email to your registered address. Continued use of the Platform following the posting of amended Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Eligibility

To register and maintain an account with max855, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age. This requirement is strictly enforced and non-negotiable.
• You are accessing the Platform from a jurisdiction where online gambling is not prohibited by applicable law.
• You are acting on your own behalf and not as an agent or representative of any third party.
• You have not previously been excluded from max855 or any affiliated platform.
• You are not a current employee, contractor, officer, or director of max855 or any of its affiliated entities, nor a family member of such a person.

max855 reserves the right to request proof of age, identity, and residence at any time. Accounts that fail to satisfy eligibility requirements upon review will be suspended, and any pending balances will be subject to investigation prior to return.

3. Account Registration

Each individual may hold only one registered account on the max855 Platform. Registration of multiple accounts by the same individual is strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any accumulated balances.

You agree to provide accurate, truthful, and complete information during registration. This includes your legal name, date of birth, residential address, and valid contact email. You must promptly update your account details if any information changes. max855 accepts no liability for losses arising from inaccurate account information provided by the Player.

Account credentials — including your username and password — are personal and confidential. You must not share, disclose, or transfer access to your max855 account to any third party. You are solely responsible for all activity conducted through your account, whether authorised or not, until you notify max855 of any suspected breach of account security.

4. Know Your Customer (KYC) and Verification

max855 operates under an international gaming authority licence that mandates compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. As part of these obligations, we are required to verify the identity of all account holders before processing withdrawals and may request verification documentation at any time.

Acceptable verification documents typically include:

• Government-issued photo identification (MyKad, passport, or equivalent)
• Proof of residential address dated within 90 days (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (screenshot of e-wallet, bank account statement, or card image where applicable)

Failure to provide requested documentation within a reasonable timeframe may result in account suspension and the withholding of withdrawal requests until compliance is achieved. max855 handles all KYC documentation in accordance with its Privacy Policy.

5. Deposits and Withdrawals

All financial transactions on the max855 Platform are conducted exclusively in Malaysian Ringgit (MYR). Accepted deposit and withdrawal methods include Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other methods as listed on the Platform's banking page at any given time.

Deposits are generally credited to your account immediately or within a short processing window. Withdrawal requests are subject to the completion of KYC verification and any applicable wagering requirements on bonus funds. max855 targets withdrawal processing within standard banking hours but accepts no liability for delays caused by third-party payment processors or banking institutions.

Withdrawals will be returned to the same payment source used for deposit wherever technically feasible. max855 reserves the right to request additional verification for withdrawals that appear inconsistent with a Player's deposit history or account activity patterns.

6. Bonuses and Promotions

From time to time, max855 offers promotional bonuses, free credits, cashback offers, and other incentives to eligible Players. All such promotions are subject to specific terms and wagering requirements published at the time of the offer. General conditions applicable to all max855 promotions include:

• Bonuses may only be claimed by Players who meet the stated eligibility criteria for each promotion.
• Wagering requirements must be satisfied in full before bonus-derived winnings may be withdrawn.
• Promotional bonuses cannot be transferred between accounts or redeemed for cash without satisfying applicable conditions.
• max855 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate promotional offers — including but not limited to creating multiple accounts or colluding with other Players — will result in forfeiture of bonuses and account suspension.

7. Responsible Gaming

max855 is committed to promoting responsible gambling and player welfare. We provide a range of tools to help Players manage their gaming activity, including deposit limits, session time reminders, cool-off periods, and full account self-exclusion. These tools are accessible directly from within your account settings.

If you believe your gambling behaviour is causing you harm, we encourage you to make use of these tools or to visit the Responsible Gaming page for further guidance and support resources. Players who have activated a self-exclusion period may not register a new account or attempt to circumvent the exclusion through any means. Violation of a self-exclusion will result in permanent account closure.

8. Prohibited Activities

The following activities are strictly prohibited on the max855 Platform and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Using automated bots, scripts, or software to interact with the Platform in an unauthorised manner
• Exploiting software errors, glitches, or vulnerabilities for financial gain
• Engaging in fraudulent chargebacks or disputed transactions on deposits
• Collusion, chip dumping, or any form of coordinated unfair play in multiplayer games
• Using the Platform for money laundering or any criminal financial activity
• Providing false information during registration or KYC

9. Intellectual Property

All content on the max855 Platform — including but not limited to software, game assets, graphics, text, logos, and design elements — is the intellectual property of max855 or its licensed suppliers. Nothing in these Terms grants you any right, licence, or interest in the Platform's intellectual property. Unauthorised copying, redistribution, or commercial exploitation of Platform content is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, max855 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including loss of profits, data, or gaming opportunities resulting from technical downtime, connectivity failures, or third-party service interruptions. The Platform is provided on an "as is" and "as available" basis without warranty of uninterrupted availability.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction under which max855 holds its gaming licence. Any dispute arising from or in connection with these Terms that cannot be resolved through good-faith negotiation shall be subject to the dispute resolution procedures prescribed by the applicable licensing authority. Players are entitled to escalate unresolved complaints to the relevant regulatory body as outlined in the licensing terms.

12. Contact

For questions regarding these Terms and Conditions, please contact the max855 customer support team. Our support team is available around the clock and can be reached at the email address displayed in the footer of this page. All enquiries will be acknowledged within one business day.